### Contacting a user

In order to contact a user, you first have to locate the user’s contact details in the personal info page. Depending on where you think you could find the user, you could open your address book via GoTo Address Book in the top menu or open the members’ page of a workspace by clicking the icon next to the workspace name. If you don’t find the user this way, you could conduct a search selecting File Search f or Users in the top menu. In any case, you will be presented with a folder listing of user entries. Entries of the form

user-name (full-name[, organization])

indicate that detailed personal information including contact details may be available, while entries of the form

user-name <email-address>

indicate that no personal information has been made available.

In order to get more information about a particular user and eventually get in contact with this user,

• click a user name to display the associated personal info page, which contains the information entered by this user into the personal profile. The section ‘Contact details’ in the personal info page (if present) lists the contact facilities that the particular user offers.

Instant messaging systems that the user uses are listed along with system icon and user number or user id. Click the system icons to get in touch with the user via the respective instant messaging system.

‘Directory services’ lists links to the services that the user has entered into the personal profile along with a search key. Click the links to find out more about the user.

Depending on the configuration of your BSCW server, you may send an email message or an SMS to a user by selecting Send to Email or Send SMS in the action menu of a user entry. Sending an SMS is only possible if the user has entered a mobile phone number into the personal profile.

If you want to transfer one or several user entries to your local computer, e.g. for use as contacts in Outlook, you may store them as vCard file (*.vcf) choosing Send to vCard in the action menu or in the multi-selection toolbar, respectively.